They Can’t Get No…
Attrition soars with dissatisfied experiences – here’s how much.
Since we hear so much about the bad customer service experiences, let's start on the bright side. Brands that get customer service right are rewarded with more loyal customers and higher sales.
However, the Taylor Swift rule applies for those brands that get it wrong, as the customers say they are never, ever, ever, getting back together, even after just one bad experience (let alone two!).