Rick Kenney
Thought Leadership Thorns
Taking aim at the ugly survey questions that provide shapeless, contradicting, and misguided responses… and awful headlines.
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Rick Kenney
- Sep 20
- 3 min
Insights Retro - 2023 Q3 - Commerce in transition
Sunsets here on the east coast are already beating 7pm local time, and summer officially concludes across the Northern Hemisphere this...
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Rick Kenney
- Sep 12
- 2 min
Service: The Cost of *Earning* Business
Customer service is often framed as 'the cost of doing business' - here's what it is actually the cost of earning business.
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Rick Kenney
- Mar 22
- 3 min
What are they (Shop)talking about?
The sun set on the metaverse, but this year brings a new buzz-worthy topic.
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Rick Kenney
- Nov 21, 2022
- 9 min
Where Benchmarks Go Wrong
benchmarks are powerful, but these mistakes can derail a terrific - and high effort initiative.
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Rick Kenney
- Sep 12, 2022
- 4 min
Welcome to the Digital Reset.
Digital needs a reset - marketing channels and their traffic contribution need to be reconsidered. SMS has earned a new expectation.
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Rick Kenney
- Jul 29, 2022
- 2 min
The Best of Benchmarks have arrived.
The best of benchmarks for the first half of this year are here. Here are the metrics that are shaping eCommerce, Marketing, and Service.
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Rick Kenney
- Jun 7, 2022
- 3 min
Salesforce Connections … your unofficial guide is here
Salesforce Connections … your unofficial guide is here. Here's the content you should consume... and what to expect.
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Rick Kenney
- May 18, 2022
- 3 min
The Impact of 3rd Party Technologies on Site Speed
eCommerce wouldn't be what it is without 3rd party innovation. When unchecked, those 3rd parties have a hidden cost - slow performance.
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Rick Kenney
- May 6, 2022
- 3 min
Mobile and Social Momentum has faded
The most recent eCommerce data suggests a plateau. What happened to mobile and social?
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Rick Kenney
- Apr 27, 2022
- 3 min
Light through the Shadows: Insights highlight the evolving state of eCommerce
Shadows have emerged across tech and digital. Will brands be able to shine through the darkness?
146 views0 comments
Rick Kenney
- Apr 13, 2022
- 3 min
Benchmark Blast: Shopper tracks
Shoppers' digital footprints are changing -- here's what shopper activity tells us about their site experience.
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Rick Kenney
- Mar 23, 2022
- 3 min
Down by the Bay -- ShopTalk 2022
ShopTalk is here -- Here’s a quick take on what will make this show great, and what you can do to make it better.
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Rick Kenney
- Mar 11, 2022
- 6 min
Anatomy of the Shopper Journey
The shopper journey is truly a winding one, fraught with twists and turns. This anatomy of the journey provides a view of 'how am I doing?'
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Jenn MacFarlane
- Mar 7, 2022
- 2 min
On the Mark: No Mo(bile) Excuses and Members Only
February's best of benchmarks spans the lifecycle from the on-site journey (and mobile's failings) to the power of subscription.
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Jenn MacFarlane
- Mar 2, 2022
- 3 min
Tales from the Edge of the Journey: Checkout
Beyond the numbers, what will it take to really make the most of the checkout experience.
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Jenn MacFarlane
- Feb 13, 2022
- 2 min
On the Mark: Mr Brightside meets the Beastie Boys, January’s Hits, Disc 2
January’s first batch of hits shared a rather dire industry perspective - vanishing traffic growth, rising acquisition costs, and...
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Rick Kenney
- Feb 7, 2022
- 3 min
On The Mark: From Stills to Swift, January's Hits, Disc 1
January's true stories of what’s happening across digital, from ecommerce traffic, to acquisition costs, over to customer service.
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Jenn MacFarlane
- Jan 31, 2022
- 2 min
Checking in on Checkout
It's time to embrace checkout as a big part of your ecommerce optimization efforts. Here's why.
27 views0 comments
Rick Kenney
- Jan 12, 2022
- 2 min
Benchmark Best of... Optimization
2021's best benchmarks focused on optimizing the shopping experience.
25 views0 comments
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