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Rick Kenney
Sep 20, 20233 min read
Insights Retro - 2023 Q3 - Commerce in transition
Sunsets here on the east coast are already beating 7pm local time, and summer officially concludes across the Northern Hemisphere this...
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Rick Kenney
Sep 12, 20224 min read
Welcome to the Digital Reset.
Digital needs a reset - marketing channels and their traffic contribution need to be reconsidered. SMS has earned a new expectation.
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Rick Kenney
Jul 29, 20222 min read
The Best of Benchmarks have arrived.
The best of benchmarks for the first half of this year are here. Here are the metrics that are shaping eCommerce, Marketing, and Service.
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Rick Kenney
Feb 7, 20223 min read
On The Mark: From Stills to Swift, January's Hits, Disc 1
January's true stories of what’s happening across digital, from ecommerce traffic, to acquisition costs, over to customer service.
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