The need for speed is real. Here's why.

An emerging middle class of sellers has changed the enterprise marketplace landscape.

Do you know your anonymous shoppers?

Love 'em or loathe 'em, pop-ups help connect merchants with shoppers.

Merchants have been conditioned to trade-off innovation strength for speed. No more.

Getting in touch with customer service takes time -- how much?

The new must-measure-metric for marketplace operators.

What happens at the edge of the journey?

Why the most FAQ is the worst question.

The taps tell the story of Insta-gagement.

What happens with Fee shipping?

These two pages dominate the buyer's journey.

Mobile’s share-grabbing ways appear to have come to a halt.