Rick KenneySep 12, 20224 minWelcome to the Digital Reset. Digital needs a reset - marketing channels and their traffic contribution need to be reconsidered. SMS has earned a new expectation.
Rick KenneyJul 29, 20222 minThe Best of Benchmarks have arrived.The best of benchmarks for the first half of this year are here. Here are the metrics that are shaping eCommerce, Marketing, and Service.
Jenn MacFarlaneFeb 13, 20222 minOn the Mark: Mr Brightside meets the Beastie Boys, January’s Hits, Disc 2January’s first batch of hits shared a rather dire industry perspective - vanishing traffic growth, rising acquisition costs, and...