Rick KenneyJul 29, 20222 minThe Best of Benchmarks have arrived.The best of benchmarks for the first half of this year are here. Here are the metrics that are shaping eCommerce, Marketing, and Service.
Rick KenneyMar 11, 20226 minAnatomy of the Shopper JourneyThe shopper journey is truly a winding one, fraught with twists and turns. This anatomy of the journey provides a view of 'how am I doing?'
Rick KenneyOct 15, 20212 minS.O.S: Save One SecondSpeed is a gift. Three gifts, actually. Here's the value of saving one second.