Sunsets here on the east coast are already beating 7pm local time, and summer officially concludes across the Northern Hemisphere this...

The best of benchmarks for the first half of this year are here. Here are the metrics that are shaping eCommerce, Marketing, and Service.

Salesforce Connections … your unofficial guide is here. Here's the content you should consume... and what to expect.

ShopTalk is here -- Here’s a quick take on what will make this show great, and what you can do to make it better.

It's time to embrace checkout as a big part of your ecommerce optimization efforts. Here's why.

Speed is a gift. Three gifts, actually. Here's the value of saving one second.

Lifetime value isn't just for customers. Introducing SELLER lifetime value.

The growth of retail marketplaces has been well documented. We all appreciate the massive scale (and continual growth) of Amazon, with...