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Insights Retro - 2023 Q3 - Commerce in transition
Sunsets here on the east coast are already beating 7pm local time, and summer officially concludes across the Northern Hemisphere this...

Rick Kenney
Sep 20, 20233 min read
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The Best of Benchmarks have arrived.
The best of benchmarks for the first half of this year are here. Here are the metrics that are shaping eCommerce, Marketing, and Service.

Rick Kenney
Jul 29, 20222 min read
38 views
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Salesforce Connections … your unofficial guide is here
Salesforce Connections … your unofficial guide is here. Here's the content you should consume... and what to expect.

Rick Kenney
Jun 7, 20223 min read
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Down by the Bay -- ShopTalk 2022
ShopTalk is here -- Here’s a quick take on what will make this show great, and what you can do to make it better.

Rick Kenney
Mar 23, 20223 min read
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Checking in on Checkout
It's time to embrace checkout as a big part of your ecommerce optimization efforts. Here's why.
Jenn MacFarlane
Jan 31, 20222 min read
33 views
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S.O.S: Save One Second
Speed is a gift. Three gifts, actually. Here's the value of saving one second.

Rick Kenney
Oct 15, 20212 min read
44 views


Focus on... Seller Lifetime Value
Lifetime value isn't just for customers. Introducing SELLER lifetime value.

Rick Kenney
Oct 4, 20212 min read
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Focus on... Marketplace Sellers
The growth of retail marketplaces has been well documented. We all appreciate the massive scale (and continual growth) of Amazon, with...

Rick Kenney
Aug 12, 20213 min read
24 views
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