January’s first batch of hits shared a rather dire industry perspective - vanishing traffic growth, rising acquisition costs, and...

January's true stories of what’s happening across digital, from ecommerce traffic, to acquisition costs, over to customer service.

It's time to embrace checkout as a big part of your ecommerce optimization efforts. Here's why.

2021's best benchmarks focused on optimizing the shopping experience.

Rounding up some of the most compelling and innovative benchmarks shining the light on helping retailers attract shoppers.

2021's best benchmarks around the - admittedly - amorphous topic of 'customer experience.'

Speed is a gift. Three gifts, actually. Here's the value of saving one second.

Lifetime value isn't just for customers. Introducing SELLER lifetime value.

After stacking quarter upon quarter of mega growth since the pandemic Q2 2021 raised some eyebrows. With digital sales up 9.3%, execs...

As third party cookies have crumbled, marketers have set their sights (and sites) on first-party data. Putting real customer activity to...

The growth of retail marketplaces has been well documented. We all appreciate the massive scale (and continual growth) of Amazon, with...

DTC’s breakout year delivered scads of new shoppers. The pandemic induced a digital-only shopping season where brands and retailers knew...

As we’ve emerged from the pandemic-induced digital-only era, the new retailing reality has crystallized. Marketplace heavyweights --...

Customer-Obsessed. Customer Experience. Customer-centric. We all talk about putting our customer first. But, when it comes to measuring...

So far today, I’ve interacted with more than a dozen SaaS tools. From Asana to Canva, Hubspot to Wistia, my work day, and yours too, is...