Choosing the right tech needs to change. Analyst reports like waves and magic quadrants can help - as long as they evolve, too.

Taking aim at the ugly survey questions that provide shapeless, contradicting, and misguided responses… and awful headlines.

Sunsets here on the east coast are already beating 7pm local time, and summer officially concludes across the Northern Hemisphere this...

Customer service is often framed as 'the cost of doing business' - here's what it is actually the cost of earning business.

The sun set on the metaverse, but this year brings a new buzz-worthy topic.

benchmarks are powerful, but these mistakes can derail a terrific - and high effort initiative.

Digital needs a reset - marketing channels and their traffic contribution need to be reconsidered. SMS has earned a new expectation.

The best of benchmarks for the first half of this year are here. Here are the metrics that are shaping eCommerce, Marketing, and Service.

Salesforce Connections … your unofficial guide is here. Here's the content you should consume... and what to expect.

eCommerce wouldn't be what it is without 3rd party innovation. When unchecked, those 3rd parties have a hidden cost - slow performance.

ShopTalk is here -- Here’s a quick take on what will make this show great, and what you can do to make it better.

The shopper journey is truly a winding one, fraught with twists and turns. This anatomy of the journey provides a view of 'how am I doing?'

February's best of benchmarks spans the lifecycle from the on-site journey (and mobile's failings) to the power of subscription.

January's true stories of what’s happening across digital, from ecommerce traffic, to acquisition costs, over to customer service.

It's time to embrace checkout as a big part of your ecommerce optimization efforts. Here's why.