Rick Kenney
We've come a long way, CDPs
Choosing the right tech needs to change. Analyst reports like waves and magic quadrants can help - as long as they evolve, too.
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Rick Kenney
Sep 27, 20232 min
Thought Leadership Thorns
Taking aim at the ugly survey questions that provide shapeless, contradicting, and misguided responses… and awful headlines.
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Rick Kenney
Sep 20, 20233 min
Insights Retro - 2023 Q3 - Commerce in transition
Sunsets here on the east coast are already beating 7pm local time, and summer officially concludes across the Northern Hemisphere this...
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Rick Kenney
Sep 12, 20232 min
Service: The Cost of *Earning* Business
Customer service is often framed as 'the cost of doing business' - here's what it is actually the cost of earning business.
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Rick Kenney
Mar 22, 20233 min
What are they (Shop)talking about?
The sun set on the metaverse, but this year brings a new buzz-worthy topic.
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Rick Kenney
Nov 21, 20229 min
Where Benchmarks Go Wrong
benchmarks are powerful, but these mistakes can derail a terrific - and high effort initiative.
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Rick Kenney
Sep 12, 20224 min
Welcome to the Digital Reset.
Digital needs a reset - marketing channels and their traffic contribution need to be reconsidered. SMS has earned a new expectation.
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Rick Kenney
Jul 29, 20222 min
The Best of Benchmarks have arrived.
The best of benchmarks for the first half of this year are here. Here are the metrics that are shaping eCommerce, Marketing, and Service.
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Rick Kenney
Jun 7, 20223 min
Salesforce Connections … your unofficial guide is here
Salesforce Connections … your unofficial guide is here. Here's the content you should consume... and what to expect.
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Rick Kenney
May 18, 20223 min
The Impact of 3rd Party Technologies on Site Speed
eCommerce wouldn't be what it is without 3rd party innovation. When unchecked, those 3rd parties have a hidden cost - slow performance.
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Rick Kenney
Mar 23, 20223 min
Down by the Bay -- ShopTalk 2022
ShopTalk is here -- Here’s a quick take on what will make this show great, and what you can do to make it better.
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Rick Kenney
Mar 11, 20226 min
Anatomy of the Shopper Journey
The shopper journey is truly a winding one, fraught with twists and turns. This anatomy of the journey provides a view of 'how am I doing?'
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Jenn MacFarlane
Mar 7, 20222 min
On the Mark: No Mo(bile) Excuses and Members Only
February's best of benchmarks spans the lifecycle from the on-site journey (and mobile's failings) to the power of subscription.
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Rick Kenney
Feb 7, 20223 min
On The Mark: From Stills to Swift, January's Hits, Disc 1
January's true stories of what’s happening across digital, from ecommerce traffic, to acquisition costs, over to customer service.
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Jenn MacFarlane
Jan 31, 20222 min
Checking in on Checkout
It's time to embrace checkout as a big part of your ecommerce optimization efforts. Here's why.
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